Returns & Exchanges
At Knix Canada, we want you to feel comfortable and confident in your purchase, which is why we offer a 30-day return policy on eligible items. Please note that for hygienic reasons, certain intimate apparel items are final sale once opened.
Initiate Your Return
Visit our online Returns Portal and enter your order number and postal code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the pre-paid Canada Post shipping label provided via email.
Package Your Items
Securely pack the unwashed and unworn items in their original packaging, ensuring all tags are still attached.
Drop Off and Refund
Drop your package at any Canada Post location; your refund or store credit will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing